Quality Policy
QUALITY POLICY STATEMENT
ESTA Cleaning Services Ltd provides professional commercial cleaning services throughout Bristol and surrounding local authority areas.
The Company is committed to maintaining first-rate quality in its provision of products and services.
The Company aims to provide services to its clients on time and within budget.
ESTA Cleaning Services Ltd operates a Quality Management System which includes aspects specific to the provision of cleaning services. It is the policy of the Company to implement and enforce the quality assurance procedures and policies as defined in the cleaning schedule.
This carries the Managing Directors support and it is a mandatory requirement that all employees comply with the policies and procedures as communicated in the cleaning schedule.
The Company has a continuing commitment to identifying key issues relating to Quality Assurance by way of the following:
1. Ensure that customers’ needs and expectations are determined and fulfilled to a standard of excellence which fully satisfies their requirements.
2. Communicate throughout the Company the importance of meeting customer needs and all statutory and regulatory requirements.
3. Conduct periodic Management Reviews on the effectiveness and implementation of the Quality Management System.
4. Monitor processes that will lead to continual improvements; to recognise and prevent non-conformance issues.
5. Ensuring the availability of resources. The Company will assume responsibility of vetting and ensuring all employees are qualified and competent in accordance with accepted industry standards. The Company complies with all English and EU legislation and regulations specifically related to its business activities. This Quality Policy is regularly reviewed to ensure its continuing suitability.